Advanced IT Troubleshooting for Helpdesk Support Technicians

LEARN SOME OF THE LESS COMMON IT TROUBLESHOOTING TECHNIQUES FOR WINDOWS COMPUTERS

Course content:

Section 1: Introduction
Section 2: Device Manager Common Issues
Section 3: Windows Update Common Issues
Section 4: User Account Control(UAC) Common Issues
Section 5: Network Connectivity
Section 6: Windows Registry

What you'll learn:

  • How to resolve issues with Device Manager
  • How to resolve issues with Windows Update
  • How UAC works and some of the problems it can cause
  • User profile and uninstall fixes for the Windows Registry
  • Advanced network troubleshooting techniques

Total Course Duration:

1 hour on-demand video.

This course is for:

IT Helpdesk and Support Technicians

Requirements:

  • To have  some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians.


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