Complete Beginner Course: Technical Support Overview

OVERVIEW OF DNS, DHCP, CLIENT/SERVER ARCHITECTURE, REMOTE TOOLS, TCP/UDP, OSI MODEL AND MORE


Description:

This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.

  • Topics covered are as follows:

  • Overview of DNS concepts

  • How does DHCP work?

  • Introduction to Client / Server Architecture

  • Remote Tools

  • TCP/UDP (IPV4) For Beginners

  • Introduction of OSI Model

  • Understanding Tech Support Role

  • Elements needed to succeed


This course is for:

  • Fresh IT help desk technicians
  • Students interested in improving their IT skills


Requirements:

  • Basic understanding of Networking
  • Existing IT Help desk practitioners

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